Gcup4 Privacy Policy – Personal Data Protection for Malaysian Members

1Scope of This Privacy Policy

This Privacy Policy ("Policy") is published by gcup4 ("we", "the Company") and applies to all users and members who access or use the gcup4 platform via gcup4.biz ("the Platform"). This Policy describes our practices for collecting, using, disclosing, storing, and protecting your personal information.

By registering as a gcup4 member, accessing the Platform, or providing us with your personal information through any channel, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform and contact us to close your account.

2Types of Personal Data We Collect

Gcup4 collects the information needed to provide safe, lawful and high-quality online betting services to Malaysian members. The following are the categories of data we collect:

3How We Collect Your Data

Gcup4 collects your personal information through the following means:

• During account registration: When you complete the gcup4 registration form, you provide us directly with basic details such as your name, email address, phone number, and date of birth.
• Identity verification process (KYC): Before processing your first withdrawal, gcup4 may request a copy of your MyKad or passport and proof of address. These documents are collected through secure channels provided within the platform.
• Platform Usage: Every bet placed, every Malaysia Super League or EPL football match wagered on, every blackjack or slots session played, and every deposit and withdrawal transaction — all of these are automatically recorded in gcup4's system.
• Cookies and similar technologies: gcup4 uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. See Section 7 for more details.
• Communications: When you contact the gcup4 support team via Live Chat or email, records of those communications are retained for support and service improvement purposes.
• Automatic technical data: gcup4 servers automatically record technical information such as your IP address, device type, and browser each time you access the Platform. This is done for security and fraud detection purposes.

4How We Use Your Personal Data

Gcup4 uses your personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

1. Account management: Creating and managing your gcup4 account, including processing registration, identity verification (KYC) and profile management.
2. Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks and other FPX methods; as well as processing your winnings withdrawals to your local bank account.
3. Service delivery: Gives you access to all gcup4 games — slots, Live Casino, Sports Betting (football, badminton, e-sports), lottery, jackpots, and virtual sports.
4. Fraud detection and security: Identifying and preventing fraudulent activity, money laundering, duplicate account use, and other security threats to the gcup4 platform and its members.
5. Customer support: Providing effective technical support and customer service when you contact the gcup4 team.
6. Service communications: Sending important notifications related to your account — deposit confirmations, successful withdrawals, or significant changes to gcup4 policies.
7. Platform improvements: Analysing aggregated (non-individual) Platform usage patterns to improve the overall gcup4 user experience.
8. Legal compliance: To comply with legal obligations imposed on gcup4 under Malaysian law, including anti-money laundering (AML) requirements.

5Sharing Data with Third Parties

Gcup4 does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. However, gcup4 may share your data with certain parties in the following circumstances:

• Appointed service providers: Cloud computing infrastructure providers, payment gateway providers (e.g., FPX processors, digital wallet service providers) and gaming software vendors that gcup4 uses to operate the Platform. All these parties are bound by strict confidentiality agreements and may only use your data to perform the services requested by gcup4.
• Legal authorities: When required by Malaysian law, court order, or a relevant regulatory authority. This includes cooperation in anti-money laundering or fraud investigations.
• Business transfer: Should gcup4 be involved in a merger, acquisition or asset sale, member data may be transferred as part of that transaction. Members will be notified in advance and will have the option to close their accounts.

In all of the data-sharing cases above, gcup4 ensures that the receiving parties have adequate privacy protections in place and only use the data for permitted purposes.

6Data Retention & Security Measures

Gcup4 applies appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.

Data retention period: gcup4 retains your personal data for as long as your account is active and for a reasonable period after account closure, in accordance with applicable legal requirements. Financial transaction records are kept for a minimum of 7 years to comply with Malaysia's tax and anti-money laundering laws.

Technical measures we implement:

• 256-bit SSL encryption for all data transmitted between you and gcup4's servers
• Encryption of sensitive data stored in gcup4's database
• Strict access controls — only authorised gcup4 staff may access members' personal data
• An Intrusion Detection System that monitors suspicious activity 24/7
• Regular data backups and tested disaster recovery procedures
• Security audits and penetration testing by independent firms

7Cookie Policy

Gcup4 uses cookies and similar tracking technologies to ensure the platform operates correctly and to enhance your experience. Cookies are small text files stored on your device by your web browser.

Flagged cookies Important is required for the core functionality of the gcup4 platform and cannot be disabled. Cookies marked Analytics and Optional can be managed through your web browser settings. However, disabling certain cookies may affect your experience on gcup4.

8Your Personal Data Rights

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data gcup4 holds about you:

To exercise any of the above rights, please contact the gcup4 privacy team at privacy@gcup4.biz or via the platform's Live Chat. We will verify your identity before processing any request to ensure the security of your data.

9Children's Privacy

The gcup4 platform is intended exclusively for users aged 18 years and above. gcup4 does not knowingly collect or process personal information from individuals under the age of 18.

Should gcup4 discover that personal information belonging to someone under 18 has been collected without proper age verification, we will take immediate steps to delete that information and close the account in question.

If you are a parent or guardian who believes your underage child has registered on gcup4, please contact us immediately at support@gcup4.biz so that we may take the appropriate action.

10Changes to This Privacy Policy

Gcup4 reserves the right to update or amend this Privacy Policy at any time. Changes take effect upon publication on this page with an updated revision date.

For material changes — those that significantly affect how we use your personal data — gcup4 will notify you via your registered email or an in-platform notification at least 14 days before the changes take effect.

We encourage you to review this Privacy Policy periodically to stay informed of gcup4's latest practices in protecting your data. Continued use of the Platform after any changes are published will be considered your acceptance of the updated Policy.

11Contact Us About Privacy

For any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by gcup4, please contact:

• Privacy email: privacy@gcup4.biz
• General support email: support@gcup4.biz
• Live Chat: Available 24/7 on the gcup4 platform
• Response time: Within 3 business days for privacy enquiries; immediately for Live Chat

For information on your rights and obligations under the Personal Data Protection Act 2010, you may refer to the Department of Personal Data Protection Malaysia (JPDP). gcup4 also encourages you to read gcup4 Terms & Conditions and page gcup4 Responsible Gaming for a full understanding of your rights and responsibilities as a member of our platform.